Petitions, Complaints, Claims, Suggestions, Compliments
- Petition: It is an action by means of which the user, in a respectful manner, requests the company any information related to the provision of the service.
- Complaint: It is the expression or manifestation made by the user to the company for the dissatisfaction generated by the provision of our services.
- Claim: It is the opposition or disagreement presented by the user, with the purpose of having the company review and evaluate an action related to the provision of the service in economic terms.
- Suggestion: It is a proposal submitted by a user to influence the improvement of a process of the company whose object is related to the provision of the service.
- Compliment: It is the manifestation that expresses the pleasure or satisfaction with a staff member or with the process that generates the service.
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Very judicious with the reminders of appointments
Santiago V